More reviews for your optometry practice
The best moment to ask for a review at an optometry practice is when a patient picks up new glasses and sees clearly. AI can send a short thank-you with a direct review link the same day, and draft replies for you to approve. Ask everyone, and never name treatments or conditions in public replies.
Map your practice: see what could run on its own
Enter your website. The Brain reads it and shows every step of your optometry practice that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
The pickup is the moment
People are happy when they put on a good pair of glasses and the world sharpens. A message the same afternoon catches that feeling before it fades.
Ask the optician too. They often get the warmest feedback at pickup, and a quick “would you mind sharing that?” with a link is easy to make.
Replying with care
Eye health is health information. In public, thank the reviewer in general terms and move any detail to a phone call.
If the complaint is about wait times or an order delay, a calm reply with a name to contact does more good than a long defense.
Picture this
Examples of what it can look like in a optometry practice. Illustrations, not clients.
A patient picks up glasses at 3. By 5 they have a short message with a link.
A reviewer says their lenses took too long. The draft reply apologizes and gives the manager’s direct line.
Monthly, you see what patients mention most, such as frame selection or friendly staff.
Map your practice in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your optometry practice that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Can I give a discount for a review?
Review platforms usually forbid exchanging rewards for reviews. Check their rules first.
What if I get a bad review?
Reply politely and offer to talk offline. A person should always send it.
How soon after pickup should I ask?
The same day, while the new glasses still feel like a win.
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