Patient recall and follow-up for optometrists with AI
To remind patients about eye exams, send a short, friendly message when their exam is due and make the booking link one tap. AI can run this on a schedule, along with contact lens reorder reminders and a check-in after new glasses. You approve the wording, and replies that need a person go to your desk.
Map your practice: see what could run on its own
Enter your website. The Brain reads it and shows every step of your optometry practice that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Recall by what the patient needs
A contact lens wearer needs a reminder before their supply and prescription run out. A child may be due sooner than an adult. A patient with a medical eye condition may be on a schedule set by the doctor.
The doctor sets the rules. The assistant follows them.
After the sale
A check-in a week after someone picks up new glasses catches problems early. Is the fit okay? Are they adjusting? A small fix then prevents a return later.
Reaching the right person
Many exams are booked by parents for children, or by one spouse for the household. Reminders should go to whoever books, and use the patient’s name.
Patients should be able to opt out of messages with one reply, and you should honor it.
Picture this
Examples of what it can look like in a optometry practice. Illustrations, not clients.
A contact lens patient gets a reminder that their prescription is about to expire, with a link to book.
A week after new progressives, a message asks how they are working out and offers a free adjustment visit.
A child due for an annual exam gets a reminder sent to a parent.
Map your practice in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your optometry practice that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Can I text patients?
Often, with their consent. Keep texts free of health detail.
Who decides how often patients come back?
The doctor. The tool follows those rules.
Can the reminder mention a medical condition?
Keep it general. Say that an exam is due, not why.
More AI for optometrists
What Westward builds for this
Follow up automatically in similar businesses