How to get more reviews for your med spa with AI
A med spa gets more reviews by asking happy clients at the right moment, a day or two after a visit, with a direct link. AI can time the request and draft replies for you to approve. The one rule that matters most: never confirm in a reply that a reviewer was a client, because that can reveal private health information.
Map your med spa: see what could run on its own
Enter your website. The Brain reads it and shows every step of your med spa that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
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Ask when the glow is fresh
People are happiest right after a treatment, and the best moment to ask is a short while later, when they have seen the result. A text with a single link beats a long email.
Reply without revealing anything
Replying to a review is tricky in health care. Even thanking someone for coming in can confirm that they were a client. Keep replies general: thank them for their kind words and invite them to contact you directly.
AI can draft replies in that careful style. A person reads each one before it posts.
Do not gate or buy reviews
Review platforms have rules against filtering who you ask or offering rewards for positive reviews. Ask everyone, and handle complaints by contacting the person directly.
Picture this
Examples of what it can look like in a med spa. Illustrations, not clients.
The day after a client’s visit, a text goes out with a one-tap link to your review page. No reminder after that unless she opens it.
A reviewer writes about a long wait. The draft reply apologizes in general terms and invites her to call the manager, without confirming her visit.
Your manager sees a short weekly list of new reviews with draft replies waiting for approval.
Map your med spa in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your med spa that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Can I ask only my happiest clients?
Platforms generally discourage filtering who you ask. The safer path is to ask everyone and respond well to the rest.
Should the AI post replies on its own?
Not in health care. Have a person approve each reply.
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