Follow-up automation for med spas
Follow-up for a med spa means a timely second message to people who inquired, missed a consult or are due for a repeat visit. AI can draft those messages from each person’s history and send them on schedule once your team approves the templates. Done well, it feels like a thoughtful front desk, not a mass blast.
Map your med spa: see what could run on its own
Enter your website. The Brain reads it and shows every step of your med spa that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Three moments worth a message
First, the inquiry that never booked. Second, the consult that did not show. Third, the client whose last treatment was a while ago and who may be ready for the next one.
Each deserves a different tone: helpful, understanding, and warmly practical.
Aftercare check-ins
A short message the day after a treatment, using your provider’s approved aftercare wording, tells clients you care and gives them a clear way to reach you if something seems off. Your clinicians write that wording. The AI only sends it.
Respect consent
Text and email marketing rules require permission and an easy way to opt out. Keep health details out of messages that could be seen on a phone screen by someone else.
Picture this
Examples of what it can look like in a med spa. Illustrations, not clients.
A client last booked before the summer. Her record shows she liked a particular treatment, so the draft mentions it gently and offers a time that suits her usual weekday.
A consult no-show gets a kind note the same afternoon: no pressure, just a link to pick a new time.
The morning after a treatment, a short aftercare note goes out with the number to call if anything concerns her.
Map your med spa in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your med spa that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Will clients feel spammed?
Not if messages are few, personal and useful. You decide the limits, and anyone can opt out.
Does a person see these first?
Yes. Your team approves the message types, and anything unusual is held for a person to review.
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