AI receptionist for med spas
An AI receptionist for a med spa answers calls and texts when the front desk is busy or closed, handles the routine questions, and books consults. It passes anything clinical, urgent or unusual to a person with a written summary. Westward builds these around your services and your rules for what the assistant may and may not say.
Map your med spa: see what could run on its own
Enter your website. The Brain reads it and shows every step of your med spa that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Why the phone fails a med spa
Your team is hands-on all day. Injectors cannot step out of a treatment, and the person at the desk is often checking someone in or out. Calls roll to voicemail, and many callers never leave a message.
What it should and should not do
It can give hours, location, parking, what to expect at a first consult, and how to reschedule. It should not say whether someone is a candidate, discuss medications, or comment on a side effect.
If someone describes a reaction after a treatment, it should say a provider will call back and alert your team right away.
Privacy comes first
Calls about treatments involve health information. Choose tools that fit your privacy obligations, tell callers an assistant is helping, and keep records where only your team can reach them.
Picture this
Examples of what it can look like in a med spa. Illustrations, not clients.
A caller asks whether you do a certain laser treatment. The assistant explains the consult, books one, and sends a confirmation text with the form to fill in first.
A client texts that her cheek feels warm and swollen after a visit. The assistant does not advise. It flags your clinical lead immediately.
It is Saturday night. A caller asks about membership options. The assistant takes her details and has a person reply Monday morning.
Map your med spa in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your med spa that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Will callers know it is AI?
They should. Telling people plainly is honest and builds trust, and some places require it.
What if a call is urgent?
You set the rules. Anything that sounds like a reaction or an emergency goes straight to a person, and the caller is told to contact emergency services when appropriate.
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