AI by industry · Veterinary clinics
More reviews for your veterinary clinic
Vet clinics get more reviews by asking owners after a good visit, like a puppy’s first checkup, and making the link one tap away. AI can send the request and draft replies for you to approve. Avoid asking after a loss or a hard goodbye, and reply to negative reviews calmly.
Map your clinic: see what could run on its own
Enter your website. The Brain reads it and shows every step of your veterinary clinic that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Pick the right moments
A happy puppy visit, a successful recovery, a nervous cat who did fine. These are good times to ask. After a euthanasia or a serious diagnosis, it is not.
A system can skip clients whose visit was a hard one, based on rules you set.
Hard reviews
Pet owners are emotional, and reviews can be sharp, especially about cost or an outcome. A calm, short reply that invites a conversation helps everyone who reads it.
Have a person write or approve each reply.
Reply to everyone you can
A short, kind reply to each review, positive or not, shows future clients how you treat people. AI can draft it, and a person reads it before it posts.
Leave out owners who had a hard visit when you ask. Your team knows which these are, and the system can skip anyone you mark.
Picture this
Examples of what it can look like in a veterinary clinic. Illustrations, not clients.
After a puppy’s third vaccine visit, the owner gets a thank-you with a review link.
A client who lost a pet gets a sympathy note, not a review request.
A reviewer is upset about wait times. The reply apologizes and invites them to call the practice manager.
Map your clinic in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your veterinary clinic that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Can I reply with details about the pet’s care?
It is safer not to. Keep replies general and move the details offline.
Should I offer something for a review?
Platforms generally prohibit that. Check their rules.
Should I reply to every review?
Reply to as many as you can, briefly and kindly. Silence on a complaint reads as indifference.
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