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AI by industry · Health and wellness

AI for physical therapy clinics: what to automate first

A physical therapy clinic can use AI for the work around the treatment: catching referrals quickly, getting the full plan of care onto the calendar, reminding patients about their home exercises, and trimming paperwork. Treatment decisions and clinical notes stay with your therapists. Start with the step where patients most often drop away.

Map your clinic in Westward’s Brain

Enter your website. The Brain reads it and shows every step of your physical therapy practice that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.

Not ready? See an example map

Pick what you want AI to take off your plate

Get more customersHow to get more patients for a physical therapy clinicA physical therapy clinic gets more patients from two places: referrals from physicians and other providers, and direct searches by people with an injury or pain.Never miss a callAI receptionist for physical therapy clinicsAn AI receptionist for a physical therapy clinic picks up when your front desk is on another line or your therapists are mid-session, takes the details of a new patient or a referral, and books an evaluation.Follow up automaticallyPatient follow-up for physical therapy using AITo reduce drop-off in physical therapy, follow up the same day a visit is missed, remind patients of the next scheduled visit, and check in on their home program between sessions.Booking and schedulingScheduling a full plan of care for physical therapyPhysical therapy scheduling works best when a patient books their whole plan of care at the evaluation, not one visit at a time.More reviewsMore reviews for your physical therapy clinicThe best time to ask a physical therapy patient for a review is at discharge or after a clear milestone, like returning to a sport.Marketing and contentMarketing a physical therapy clinic with AIPhysical therapy clinics can use AI to draft patient education, short local posts and updates for referral partners, such as a note on a new service.Show up on Google and ChatGPTGet your PT clinic found on Google and ChatGPTWhen someone asks ChatGPT or Google for physical therapy near them, the clinics that appear have clear pages about what they treat, complete and consistent business listings, and real reviews.Cut admin and paperworkCut physical therapy clinic paperwork with AIPhysical therapy clinics can use AI to cut paperwork by sending intake forms ahead, tracking visit counts against authorizations, drafting letters back to referring physicians, and summarizing the day.A dashboard that runs itselfA referral and patient dashboard for PT clinicsA physical therapy dashboard shows referrals coming in, evaluations booked, patients mid plan of care, and who has stopped coming.

Where a PT clinic leaks patients

A referral arrives, nobody reaches the patient for two days, and they book somewhere else. Or a patient comes twice, feels better, and quietly stops before the plan of care is done.

Those two moments, the referral and the mid-plan drop-off, are where help from AI pays off first.

What stays with your therapists

Evaluations, progressions and anything clinical are your call. AI can remind and organize. It should not decide what exercise a patient does.

Patient information is private health information. Ask how any tool stores it before you connect it.

Picture this

Examples of what it can look like in a physical therapy practice. Illustrations, not clients.

A referral from a physician’s office comes in at 4:50 on a Friday. By the time you open Monday, the patient has already been contacted and offered an evaluation slot.

A patient with a sore knee misses their third visit. A friendly message asks if they want to find a better time.

After discharge, a short note asks how they are doing and where to leave a review.

Map your clinic in Westward’s Brain

Enter your website. The Brain reads it and shows every step of your physical therapy practice that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.

Not ready? See an example map

Questions

Can AI write my treatment notes?

Some tools help with drafts. You are responsible for the record, so every note needs a therapist’s review.

Will it work with referrals from doctors?

Often it can help organize them. How depends on how referrals reach you today, which we would ask about on the first call.

Who is Westward?

A small AI and software firm in Venice, California. We work in person across Los Angeles and Orange County, and remotely across the US.

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Map your clinic in Westward’s Brain