AI by industry · Short-term rental hosts
AI guest messaging for short-term rentals
AI guest messaging answers the repeat questions about a short-term rental, such as check-in, Wi-Fi, parking and how the appliances work, using your own house guide. It replies in seconds, day or night. Complaints, safety issues and anything about money are passed to you.
Map your rental business: see what could run on its own
Enter your website. The Brain reads it and shows every step of your short-term rental that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
The stay is a string of small questions
Guests ask before they book, the day before they arrive, and at the door with luggage in hand. Each unanswered message makes them more anxious and more likely to leave a lukewarm review.
Language matters for travelers. It can reply in the guest’s language and keep the original in your inbox.
Teach it your property
Give it your guide: lockbox steps, quiet hours, trash day, which key is which. It answers from that and says it will check with you when it does not know.
Keep the guide current. A changed code or a moved parking spot should be fixed in one place.
What it should never decide
Refunds, early check-in exceptions, damage claims and anything about safety belong to you. The rule is simple: when in doubt, hand it over fast.
Picture this
Examples of what it can look like in a short-term rental. Illustrations, not clients.
A guest is stuck outside at 9 p.m. The reply walks them through the lockbox code and the side gate, and you get a copy.
A guest says the heater is making a noise. The message is held, marked urgent, and you see it right away.
A prospective guest asks if the house works for a toddler. The reply covers the stairs and the pool fence honestly and suggests booking only if that suits them.
Map your rental business in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your short-term rental that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Questions
Can it talk on the phone too?
It can answer calls for guests and prospective guests, using the same guide, and pass anything urgent to you.
What if a guest writes something it was not taught?
It should say it will check and notify you, instead of guessing.
Does it work for several properties?
Yes. Each property has its own guide, so answers do not mix up the Wi-Fi for one with the lockbox for another.
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