AI by industry · Property management companies
AI receptionist for property management companies
An AI receptionist for property management answers tenant calls day and night, collects the details of the problem, separates routine requests from emergencies, and answers prospect questions about vacant units. It tells people it is an AI. For a real emergency, it points them to emergency services first.
Map your property management company: see what could run on its own
Enter your website. The Brain reads it and shows every step of your property management company that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Three kinds of callers
Tenants with a problem, prospects with questions, and owners wanting an update. Each needs something different, and mixing them up wastes time.
Triage is the point
A dripping faucet can wait for morning. A burst pipe, a gas smell, no heat in winter or a smoke alarm cannot. You give the assistant your rules for what counts as urgent and who to call for each, and it follows them.
For danger to life, it tells the caller to hang up and call emergency services, and then alerts your team.
Prospects and owners
Prospects get the facts from your listing and policy, such as pets, parking and application steps, and a showing request. Owners get taken to the right person with a note of what they asked.
Picture this
Examples of what it can look like in a property management company. Illustrations, not clients.
At 2 a.m. a tenant reports water coming through the ceiling. The assistant tells her to turn off the water if she can, logs it as urgent and wakes the on-call tech.
A prospect asks if the two-bedroom on Pine allows cats. The assistant answers from your policy and offers two showing times.
An owner calls about a late rent report. The assistant takes the message and flags it for his account manager.
Map your property management company in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your property management company that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Can it dispatch a vendor on its own?
Only within limits you set, like a plumber for a burst pipe. Anything else goes to a person first.
Should tenants know it is an AI?
Yes. Say so at the start of each call, and make it easy to reach a person.
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