AI receptionist for plumbers
An AI receptionist for a plumbing company answers every call, asks what is wrong and where, and decides by your rules whether it is an emergency. It books routine work into your schedule and sends urgent calls to the on-call tech. It does not diagnose or quote final prices.
Map your plumbing business: see what could run on its own
Enter your website. The Brain reads it and shows every step of your plumbing company that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Triage is the point
Active leak, no water, sewage in the house: send someone now. Slow drain, dripping faucet, a quote for new fixtures: schedule it. You write the list, and the assistant follows it.
The sorting rules can change by season, such as extra care in a cold snap when pipes freeze.
Take the details a tech needs
Address, access instructions, whether the main valve is off, what the caller can see. A tech who knows it is a second-floor bathroom brings a different truck.
Know when to say no
If someone smells gas, it should tell them to leave and call the gas company or emergency services. It should not try to handle it.
Make the greeting short. People with a leak want to talk about the leak.
Picture this
Examples of what it can look like in a plumbing company. Illustrations, not clients.
A caller says the water heater is leaking into the garage. The assistant tells them how to shut off the cold supply, takes the address and texts you.
A property manager calls in the afternoon about a stuck toilet in unit 4. It is booked for tomorrow morning with the tenant’s number.
A caller asks if you do gas line work. The assistant says it is a licensed job you handle, books an inspection and reminds them to leave if they smell gas.
Map your plumbing business in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your plumbing company that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
What happens after hours?
It can answer, handle the sorting and page your on-call tech, while routine jobs wait until morning.
Can it give a price?
Only the ones you tell it, such as your trip charge, if you want to. Real quotes come from you.
Does it work with my dispatch system?
It can pass jobs to your calendar or phone. We would look at your setup on the first call.
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