AI by industry · HVAC companies
AI receptionist for HVAC companies
An AI receptionist for an HVAC company answers every call, including during the first heat wave when lines jam. It asks about the symptom, the system type and who is in the home, flags no-heat and no-cool cases for vulnerable households, and books service or a replacement estimate. It does not diagnose or quote a price.
Map your HVAC business: see what could run on its own
Enter your website. The Brain reads it and shows every step of your HVAC company that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Ask the right symptoms
Is the thermostat on, is the outdoor unit running, is water around the indoor unit, how old is the system. A tech with those answers shows up better prepared.
Ask where the unit is. A rooftop unit, an attic air handler and a crawlspace furnace are three different jobs.
Urgency by who is at home
A hot house with a baby or an elderly person is different from a mild day with a noisy fan. You write the rules, and the assistant follows them.
Replacement calls are sales calls
A caller who says the system is twenty years old and failing is a replacement lead. The assistant can book a free estimate with the right salesperson.
Passing the lead to a person quickly matters, because replacement customers shop around.
Picture this
Examples of what it can look like in a HVAC company. Illustrations, not clients.
A caller says the furnace will not start and an infant is in the house. The assistant marks it urgent and pages the on-call tech.
A caller wants a quote on a heat pump. The assistant asks the size of the home and books a comfort advisor for Thursday.
A caller says the AC freezes up every afternoon. The assistant records that, asks if the filter is clean, and books a repair visit for the next day.
Map your HVAC business in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your HVAC company that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Can it handle the call volume of a heat wave?
It answers every call at once, so none ring out. Dispatch then works through the sorted list.
Can it talk about equipment brands?
Only what you teach it. It should send detailed product questions to a person.
Can it tell callers to turn the system off?
Only for simple safety steps you approve, like switching off a unit that is leaking water. It should not give repair advice.
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