Local market data · IT services companies · Boston
AI for iT services companies in Boston
The Boston metro area had 898 iT services companies in 2022, the 16th most of 376 US metros and 2% of all in the country. They employed 19,723 people at an average of $118,206 a year. 75% have fewer than 10 staff, so the same few people answer the phone, book, follow up and do the paperwork. Those are the jobs AI tools take on today.
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IT services companies in Boston vs the US
| Boston metro | United States | |
|---|---|---|
| Businesses | 898 | 58,312 |
| People employed | 19,723 | 815,846 |
| Average staff per business | 22.0 | 14.0 |
| Average yearly pay per employee | $118,206 | $120,371 |
| Share with fewer than 10 staff | 75% | 84% |
Pay here is about the same as the national average for iT services companies, so an hour of admin costs about what it does elsewhere. The average IT services company here has 22.0 people on payroll, 57% higher than the US figure of 14.0.
How big iT services companies in Boston are
Businesses with paid employees, by number of employees, March 2022.
IT services companies by county in the Boston area
Middlesex County has the most, with 399 of the metro's 898 (44%). Among the 10 big metros on this page, Boston ranks 7th for average pay and 10th for the share of small firms.
| County | Businesses | Employees | Avg pay |
|---|---|---|---|
| Middlesex County | 399 | 9,532 | $126,458 |
| Norfolk County | 135 | 1,460 | $167,972 |
| Suffolk County | 129 | 6,309 | $98,806 |
| Essex County | 94 | 923 | $116,003 |
| Rockingham County | 64 | 699 | $78,243 |
| Plymouth County | 63 | 708 | $120,856 |
| Strafford County | 14 | 92 | $109,185 |
Census withholds pay where few firms would make it identifiable.
Where AI helps a IT services company first
An IT services company gets the most from AI on the repeating work around support: sorting tickets, answering the first call, handling employee onboarding and offboarding, writing proposals and tracking renewals. Technicians keep the judgment calls and the admin access. Start with whatever interrupts your best people most.
What your team's admin hours cost in Boston
Change any number. The starting values are the Boston averages above; the hours and the share are yours to set.
Those hours cost you$501,600 a year
The share you would hand off$150,480 a year
Hours your team gets back2,640 a year
See what we would build for thisGuides for iT services companies, one job each
- Get more customers for iT services companies
- Never miss a call for iT services companies
- Follow up automatically for iT services companies
- Booking and scheduling for iT services companies
- More reviews for iT services companies
- Marketing and content for iT services companies
- Show up on Google and ChatGPT for iT services companies
- Cut admin and paperwork for iT services companies
- A dashboard that runs itself for iT services companies
IT services companies in other big metros
| Metro | Businesses | Avg pay | Rank of 387 |
|---|---|---|---|
| Los Angeles | 2,845 | $125,030 | 4th |
| New York | 4,442 | $124,690 | 2nd |
| Chicago | 2,090 | $136,194 | 5th |
| Miami | 1,385 | $107,427 | 9th |
| Dallas | 3,060 | $119,081 | 3rd |
| Houston | 1,690 | $118,794 | 7th |
| Atlanta | 1,955 | $123,681 | 6th |
| Washington | 4,602 | $116,622 | 1st |
| Philadelphia | 1,271 | $117,862 | 10th |
Where these numbers come from
From the U.S. Census Bureau, County Business Patterns 2022 (released 2024), industry code NAICS 541512 (Computer systems design services), for the Boston-Cambridge-Newton, MA-NH metro area (7 counties). It counts businesses with paid employees in March 2022, so solo owners with no payroll are not in it. Average pay is total yearly payroll divided by employees. The calculator uses 50 working weeks and 2,080 hours a year. Page checked 2026-11-12.
Find the hours your IT company can get back
A free 30-minute call. You leave knowing which part of your IT services company to hand to AI first, what we would build, and roughly how long it takes.