AI by industry · IT services companies
How IT services companies can get more reviews
IT services companies get more reviews by asking when a problem has just been solved or a project has just gone live, making the request short and personal, and replying to every review. AI drafts the message and tracks who has been asked. Never pay for reviews, and never reveal a client’s systems or details in a reply.
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Ask after a fix
A user whose email works again after a bad morning is at their most grateful. A short message after the ticket closes, with a link, catches that. Ask the decision maker too, since they choose the provider.
Security and privacy in replies
Keep replies free of details about a client’s network, software or incidents. Something that seems harmless can tell an attacker useful things. Thank them and keep it general.
Ask clients before using their name in marketing.
When it is bad
An outage or a slow response may draw a harsh review. Reply calmly, acknowledge it, say what you have changed and invite a call. Future clients judge you by how you handle trouble.
Picture this
Examples of what it can look like in a IT services company. Illustrations, not clients.
After a successful office move, the owner gets a note thanking them and asking for a few words on the experience.
A review praises quick responses. The reply says thank you and credits the technician by first name.
A bad review about a long outage gets a calm reply that offers to talk and describes the steps you took afterwards, in general terms.
Map your IT company in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your IT services company that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Questions
Should I ask every client?
Ask the ones who are happy and willing, and do not pressure anyone. Never block unhappy clients from posting.
Where do IT buyers look?
Typically Google and a few industry review sites. Pick one or two to focus on.
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