AI by industry · E-commerce brands
How to get more product reviews with AI
An online brand gets more product reviews by asking after the item has had time to be used, not just after it ships. AI can time the request to delivery, tailor it to the product, and draft replies. Do not pay for reviews or only ask happy customers, because that can break platform and consumer rules.
Map your store: see what could run on its own
Enter your website. The Brain reads it and shows every step of your e-commerce brand that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Time the ask to the product
A candle can be reviewed in a week; a mattress topper needs a month. A request that arrives when the customer has actually used the item gets a more useful review.
Photos from customers are worth asking for. A picture of the jacket in real life answers sizing questions better than a paragraph. Ask politely, and always get permission before using them.
Fix problems before they post
A check-in message that says “how is it going?” lets a customer with a problem reach you first. You solve it, and a negative review may never appear.
Make it easy: a short link, one tap, no account needed. Every extra step costs responses.
Follow the rules
Consumer protection rules in the US treat fake or filtered reviews as a serious problem. Ask all customers, post honest reviews, and never write reviews yourself.
Picture this
Examples of what it can look like in a e-commerce brand. Illustrations, not clients.
Ten days after a skincare order is delivered, the customer gets a short request that names the product she bought.
A buyer replies to the check-in saying the lid is loose. Your team sends a replacement.
A three-star review mentions slow shipping. A reply is drafted that explains the delay and the fix.
Map your store in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your e-commerce brand that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Questions
Can AI write reviews for me?
No. Fake reviews are against the rules and hurt trust.
Should I only ask satisfied customers?
No. Filtering who gets the link is discouraged. Ask everyone.
How do I handle fake or spam reviews?
Report them through the platform. Do not delete honest negative reviews on your own site.
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