AI by industry · Cleaning services
How cleaning companies get more reviews with AI
Cleaning companies get more reviews by asking soon after a clean, once the client has seen the finished home. AI sends the request with a direct link, drafts a reply to each review and flags unhappy responses so you can reach out first. Reviews matter more in cleaning than in most trades, because clients are inviting you into their home.
Map your cleaning business: see what could run on its own
Enter your website. The Brain reads it and shows every step of your cleaning company that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
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Ask when the home is fresh
The best time is the evening of the clean, or the next morning. A short message that thanks them and includes the review link is easy. Waiting a week makes it a chore.
For recurring clients, ask after a few visits. They have a better sense of how reliable you are.
Trust is the thing people read for
New clients look for words like “reliable,” “careful,” “trustworthy.” Replies that mention the actual service, such as a move-out or a deep clean, show you pay attention.
Fix problems first
If a client replies privately that the oven was missed, offer a re-clean right away. Then the review that follows may be about how you handled it.
Picture this
Examples of what it can look like in a cleaning company. Illustrations, not clients.
A client replies “perfect, thank you.” A follow-up asks if they would share that on Google, with the link.
A client says the baseboards were skipped. You get an alert and offer a re-clean before any public review.
A property manager is asked for a review after three months of turnovers.
Map your cleaning business in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your cleaning company that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Can I give a discount for a review?
Platforms often restrict rewards for reviews. Check their rules first.
What if a review mentions a lost item?
Reply calmly and offer to talk by phone. Do not argue in public.
Can crews ask clients for a review?
They can mention it politely. The written request is better handled by the system.
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