AI by industry · Boutique hotels
AI front desk and phone answering for boutique hotels
An AI receptionist for a boutique hotel answers the phone, texts and web chat when the desk is busy or closed. It handles check-in times, parking, pets, directions and policies, takes messages for anything else, and hands urgent issues to the person on duty.
Map your hotel: see what could run on its own
Enter your website. The Brain reads it and shows every step of your boutique hotel that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
The calls a small desk cannot always take
A boutique hotel may have one person at the desk who is also checking someone in, carrying a bag and answering the phone. Calls at night often go to a voicemail nobody checks until morning.
What it can answer, and what it should not
It can give check-in and checkout times, parking details, pet policy, breakfast hours and walking directions, all from text you write. It should not take card numbers by voice or change a reservation on its own.
For lost keys, noise, illness or anything urgent, it routes to the on-duty phone right away.
Guest privacy
Guests expect you not to share who is staying. The assistant should never confirm a person is a guest or give a room number. Decide those rules before you switch it on.
Picture this
Examples of what it can look like in a boutique hotel. Illustrations, not clients.
A guest arrives at 11:30 pm and cannot find the entrance. The assistant sends the door instructions and alerts the night contact if the guest says they are stuck.
A caller asks if you accept a large dog. The assistant gives your policy and the fee note, as you wrote it.
Someone asks if a friend is staying in room 4. The assistant says it cannot share guest details and offers to take a message.
Map your hotel in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your boutique hotel that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Can it text and chat as well as answer calls?
Yes. The same answers can sit behind your phone line, text and website chat.
What happens in an emergency?
You decide the rule. Words like fire, medical or locked out go straight to a human on call.
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