AI receptionist for nonprofits
An AI receptionist for a nonprofit answers common calls about hours, volunteering, donating and events, and passes everything else to the right person. It suits the many routine questions that interrupt a small team. It should not handle crisis calls or sensitive intake for people in need, which belong with trained staff.
Map your nonprofit: see what could run on its own
Enter your website. The Brain reads it and shows every step of your nonprofit that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
The routine calls
Where do I drop off donations? Can I volunteer on Saturday? Can I get a receipt for my gift? Where is the event? These make up much of a front desk’s day and are answerable from your own information.
Draw a careful line
If your organization serves people in difficult situations, decide in advance which calls go straight to a human. For anything involving safety, health or crisis, the assistant should not try to help. It should connect the caller to a person or to the right emergency resource.
We set these rules with you before anything goes live.
Capture what staff need
A volunteer interested in tutoring leaves a name, number and availability. A donor with a question about a receipt leaves their gift date. Staff get a short list each morning.
Picture this
Examples of what it can look like in a nonprofit. Illustrations, not clients.
A caller asks about Saturday volunteer shifts. The assistant lists the open ones and takes the caller’s name for the coordinator.
A donor asks for a copy of last year’s receipt. The assistant records the request and the staff sends it.
A caller describes an urgent personal situation. The assistant transfers to a staff member at once.
Map your nonprofit in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your nonprofit that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Questions
Should an assistant answer calls from clients in crisis?
No. Those calls need trained people. We design the assistant to hand them over immediately.
Can it take donations by phone?
We would not collect card details over an assistant. It can send a secure link instead.
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