AI by industry · Moving companies
How to get more reviews for a moving company
Moving is stressful, and people choose movers by reading what others went through. The best time to ask for a review is a day or two after the move, once boxes are unpacked and the stress has settled. AI can send the request, thank people by name, and draft calm replies to complaints for you to post.
Map your moving company: see what could run on its own
Enter your website. The Brain reads it and shows every step of your moving company that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
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Timing matters more than wording
Ask on the day of the move and you catch people exhausted. Wait a few days and they may forget. A day or two after, mention the crew lead by name, and keep the message short.
Replying to damage complaints
Few things hurt a mover’s reputation like a public dispute about a broken table. A calm reply that acknowledges the problem and moves it to a phone call usually reads better than a defense.
Do not share details of the customer’s belongings or home in a public reply.
Credit the crew
Reviews that name a crew member are gold for morale. AI can make it easy to pass praise back to the team.
Ask about the crew as well as the move. “Were they careful, on time and easy to reach?” brings out details future customers care about.
Picture this
Examples of what it can look like in a moving company. Illustrations, not clients.
Two days after a move, the customer receives a thank-you from the crew lead’s name and a link to review the company.
A reviewer says a lamp was broken. A drafted reply apologizes, asks them to contact the office, and waits for approval before it goes up.
A crew lead is named in a review. The office sees it that day and passes it on to the team.
Map your moving company in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your moving company that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Can I offer a discount for a review?
Avoid it. Review platforms generally forbid rewards for reviews.
What if a customer was truly unhappy?
Resolve the problem first, offline. Then it is up to them whether to update the review.
Who should reply to reviews?
The owner or office manager, in a calm voice. AI can draft, and the person posts.
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