AI by industry · Car dealerships
Automatic follow-up for car dealerships
A dealership can follow up automatically by setting a short chain of messages for each moment a shopper goes quiet: after an inquiry, after a visit, after a quote and before a lease or warranty ends. AI writes each message from the shopper’s history so it does not read like a form letter. Your team approves the messages and takes over the moment a person replies.
Map your dealership: see what could run on its own
Enter your website. The Brain reads it and shows every step of your car dealership that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
The moments that matter
A shopper who visited on Saturday and heard “let me think about it” is a live lead for about a week. A short note on Sunday, one midweek with something new, and one more after that often decides it.
Lease-end and trade-in timing are equally valuable. Someone approaching the end of a term is already thinking about their next vehicle.
Writing that fits the person
AI can look at what the shopper asked about and write around it: the model they drove, the question they raised about financing, the color they preferred. That specificity is what separates a useful nudge from spam.
Texting and email each come with consent rules, so keep opt-outs honored and records of who agreed to be contacted.
After the sale, not just before it
The best next buyer is often the last one. A message a few weeks after delivery asking how the car is treating them, a service reminder at the right mileage, and a note when a lease or warranty nears its end keep your name in front of a customer who already trusts you. Keep texting consent on record and honor every opt-out.
Picture this
Examples of what it can look like in a car dealership. Illustrations, not clients.
A couple test drove a hybrid hatchback on Friday. On Monday they get a note that two matching cars arrived over the weekend.
A customer’s service visit ends. A week later a message asks how the car is running and mentions the trade-in estimate tool.
Map your dealership in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your car dealership that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Questions
Will follow-up annoy shoppers?
Not if it is specific, short and stops when they ask. Generic repeated messages are what annoy people.
Does it replace my BDC?
It carries the repetitive part, so your BDC staff can spend time on live conversations.
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What Westward builds for this
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