AI by industry · Auto repair shops
AI receptionist for auto repair shops
An AI receptionist answers your shop line when the advisor is on the floor or at the counter. It can take the year, make, model and symptom, offer a drop-off time and answer simple questions like hours, location and whether you work on a certain brand. It does not diagnose or quote repairs it has not been given.
Map your shop: see what could run on its own
Enter your website. The Brain reads it and shows every step of your auto repair shop that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
What a good call looks like
The caller says the car is shaking at highway speed. The assistant asks what vehicle, how long it has been happening and whether it is drivable, then offers a time to bring it in.
The advisor gets a short written summary, so the first conversation starts informed.
Where it must hand off
A car that is unsafe to drive, a tow request, a warranty dispute, an angry customer or a question about a bill goes to a person right away.
It should not guess what is wrong with a car or promise a price.
Picture this
Examples of what it can look like in a auto repair shop. Illustrations, not clients.
It is Friday afternoon and three bays are busy. A caller asks if you do inspections for out-of-state registration. The assistant explains what you told it and offers Monday.
A driver says her brakes grind. The assistant tells her it is best to have it checked soon and offers an earliest drop-off time, and flags it for the advisor.
After hours, a customer asks if her car is ready. She gets the status your system holds or a promise of a morning callback.
Map your shop in Westward’s Brain
Enter your website. The Brain reads it and shows every step of your auto repair shop that could run on its own, and what we would build first. Free, about 20 seconds, no sign-up.
Not ready? See an example map
Questions
Can it take towing requests?
It can take details and alert staff. Towing is arranged by people.
What about safety questions?
It should urge any caller with an unsafe car to stop driving it and call the shop or a tow service.
Will it say it is automated?
Yes. Callers should know, and a person is always one request away.
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